The Information and Communications Technology Council (ICTC) presents the www.ictc-ctic.ca web site for our visitors’ personal use, including educational and informational purposes. You can view and download material on this site for your personal use. You must retain and observe all of the proprietary and copyright notices on ICTC materials. You are not permitted to use, repost, modify, publish or duplicate ICTC content for commercial or other public use without securing specific written authorization from ICTC.
Terms and Conditions of Use
Any use of the www.ictc-ctic.ca site is also bound by these terms and conditions below, as well as by the laws of Ontario and Canada . When you browse the www.ictc-ctic.ca site, you have accepted, without qualification or limitation, these terms and conditions of use superseding any other agreements specific or implied, between you and ICTC. If you do not agree with the site terms and conditions, you should not use the site.
- You should assume that everything on this site is copyrighted material, unless otherwise noted. This means you cannot use it except as these terms and conditions apply, unless you have obtained written permission from ICTC. For any material on this site supplied by third parties, written permission must be obtained from the lawful copyright owner before it can be used.
- ICTC makes reasonable efforts to ensure that information on this site is accurate and current, but ICTC does not take responsibility or liability for omissions or mistakes in site content.
- You make use of the site and its content at your own risk. ICTC and any other parties who have participated in the operation or content of this site will not be liable for any damages, direct or other, as a consequence of visiting or using the site or its content. In addition, anything provided to you by this site is provided as is, without warranty of any kind, either express or implied, including but not limited to implied warranties of fitness for any purpose, non-infringement of copyright patent or other intellectual property right or law, or merchantability. Similarly, there shall be no liability or responsibility to ICTC for any malicious code that may infect your computer, server or other property as a result of visiting, using or downloading any materials from www.ictc-ctic.ca
- If you send any comments, letters, questions or other data to the site, it can be treated as non-confidential and non-proprietary. This means that anything you send to the site can be used by ICTC for any purpose, including but not limited to publication, broadcast, transmission over networks or other media, discussion and public disclosure. We reserve the right to make use of any comments and suggestions sent by you to the site for any purpose, without obligation to ICTC to provide compensation, acknowledgement or other considerations for such use.
- All logos, trademarks and recognizable images of persons and locations are either the property of ICTC, or are used on the site with permission. The re-use of these images by you or any other person is forbidden unless directly permitted by ICTC. Images of persons and places are strongly protected by Canadian and international copyright, privacy, trademark and regulatory body laws and regulations.
- Other proprietary symbols, images, and language contained on the site should be assumed to be trademarks of ICTC and others. No site content grants any licence, specific or implied, for the use of trademarked information without you first obtaining the specific written permission of the lawful trademark owner. Any use of trademark content without written permission of the lawful trademark owner is forbidden.
Please also view the following:
- Permission to copy
- Use of text
- Use of logos and images
- Use of software
- Licence Transfer
- Accessible Customer Service Policy
Copyright is a right granted by statute to the author or originator of certain literary or artistic productions, where the author or originator is invested, for a specified period of time, with the exclusive right to do and to authorize a number of acts. It grants the right to make copies and the related right to prevent others from making copies of the work. Copyright protection is utilized as a primary source of protection for traditional published materials as well as computer programs and other works in digital form, which, even when they exist in a form unintelligible to humans, such as object code, are considered to be literary works for the purposes of copyright law.
You may be allowed, without obtaining prior written permission, to use certain images, software or text for advertising, in books and other printed matter, on clothing or other promotional items, online and Internet locations, for public exhibitions or demonstrations, in software applications, in television programs, commercials, movies, and/or video tapes, provided the use is not disparaging. The use must fall within the definition of “fair dealing” or “fair use” as defined under Canadian, U.S. and other applicable international copyright law. No use should mislead the public as to ICTC sponsorship, affiliation or endorsement of your products or services.
NOTE: Please read the End User License Agreement (EULA) and other product documentation which accompanies ICTC products to determine what rights are granted to a licensed user of ICTC products. In addition you should consult with your own copyright attorney in determining whether your intended use constitutes “fair dealing” or “fair use,” as applicable.
Not all articles, documents, manuals, help files, white papers or other documents that are contained in www.ictc-ctic.ca web pages are owned by ICTC. ICTC is not the copyright owner of everything that is posted on our web site. If another party is identified as the copyright owner, please contact them directly for permission to use the documentation. If there is no copyright attribution, or if ICTC is identified as the copyright owner, please submit your request to firstname.lastname@example.org
Web Pages – Certain use of text from www.ictc-ctic.ca. web pages may not require written permission as the use may be similar to making use of ICTC logos and images.
Product Manuals – If you wish to copy, redistribute or reprint an ICTC product manual, you must submit your request to email@example.com
Other Publications – If you have a copyright question or reprint request with regard to products published by ICTC, please submit your request to firstname.lastname@example.org. Your request should include the following information:
Full ICTC publication title:
- Author’s name
- Specific pages you wish to reprint (give page numbers)
- Reason for reprint
- Intended audience
If ICTC is identified as the copyright owner, please submit your request to email@example.com
Recognizable images of persons, products and locations are either the property of ICTC and or are used on the site with permission. The reuse of these images by you or any other person is forbidden unless directly permitted by ICTC. Images of persons and places are strongly protected by Canadian and international copyright, privacy, trademark and regulatory body laws and regulations.
Photos – Your use of photos included on the ICTC web site may be considered appropriate use and may not require written permission. Please refer to logos and images section for graphic material you can use in various media to depict ICTC products, services and staff. ICTC does not object to third-party use of product shots of our software products in advertising, on documentation, in books and other printed matter, on videotape, in software applications, on World Wide Web pages or in television programs/commercials/movies, so long as the use is not disparaging and falls within the definition of “fair dealing” or “fair use” under international and/or Canadian copyright law, as applicable. You can use ICTC images, provided you do not alter them other than to resize them. If you are uncertain as to whether or not your intended use is appropriate or requires written permission, please check with your copyright attorney. The following guidelines apply for the usage of ICTC photos and product images:
- You may not disparage ICTC or any of its products in your use of ICTC photos or graphics.
- You should not use our product(s), product name(s), corporate name, product shots or other copyrighted material in a way that would indicate ICTC sponsorship, affiliation or endorsement of Your Product.
- The ICTC product shot(s) must not be the most prominent visual element. Your Product, company name, logos or graphics should be significantly larger than the size of the ICTC product shot.
- You should use only ICTC approved product shots, including the entire product packaging. You may NOT use portions of the graphics, artwork or trade dress from the packaging, nor may you alter the product shots in any way except to resize to fit your needs.
- The copyright attribution should state: “reprinted with permission from ICTC Inc.” If any ICTC product is mentioned, the full name of the ICTC product should be used at first and most prominent mention or as soon as practicable thereafter, and the ICTC trademark(s) should be marked as they appear on the ICTC product packaging. A footnote attributing trademark ownership to ICTC should be used.
All other use of product shots of ICTC products requires written permission. Please submit your request in writing with samples, drawings or mock-ups of the product shots showing how you wish to use them.
If you are having difficulty deciding whether your intended use is appropriate you should seek the advice of your own attorney. ICTC will not assist you in making this determination.
Logos – Unless you are licensed by ICTC, you are not permitted to use ICTC logos. If there is a specific logo you are interested in using when featuring ICTC or its products, please contact firstname.lastname@example.org. Or, you may choose to simply refer to an ICTC product.
Free-For-Download Software – Although certain ICTC products and updates may at times be available free-for-download via www.ictc-ctic.ca, ICTC, as copyright owner, retains its intellectual property rights to said technology. The software files that are posted on www.ictc-ctic.ca and referred to as freely downloadable may be used by you without payment to ICTC; however, unless expressly stated otherwise, they are not free for you to redistribute. You may not redistribute any copyrighted materials without such redistribution being specifically authorized under the accompanying license agreement. Please read the accompanying end-user licence agreement accompanying the software to determine your redistribution rights.
Donations of Product – If you wish to donate ICTC products to another party, please see Licence Transfer, below.
You may donate or transfer an ICTC product to another party provided you comply with the terms and conditions of the end-user licence agreement (EULA) that governs your use of the applicable ICTC product. All transfers of licence, either through a sales transaction or by way of gift or donation, must include all product documentation, product manuals, original disks and licences. Further conditions of transfer may be included in the EULA. The individual or entity transferring the software product and licence should understand that they are giving up all of their rights to the transferred software, including all rights to upgraded versions of the software.
The Ontario Accessible Customer Service Standards aim to make Ontario more accessible to people with disabilities. It is about:
• understanding that customers with disabilities may have different needs, and
• finding the best way to help them access goods and services.
The Accessibility for Ontarians with Disabilities Act (AODA), 2005 is the foundation on which the standards are built. The AODA allows for enforcement of the customer service standard through inspections, compliance orders and administrative penalties.
The Information and Communications Technology Council (ICTC) is committed to providing accessible customer service to people with disabilities in a way that is consistent with the principles of dignity, independence, integration, and equal opportunity to obtain, use and benefit from the ICTC’s goods and services. For a detailed description of each principle please visit www.AccessOn.ca
This policy will be updated as new standards are introduced and developed. Changes in how ICTC delivers its services will also prompt a review of this policy in order to consider the impact on people with disabilities. Questions about the policy should be directed to the Director of Finance and Administration.
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
ICTC will communicate with customers and third parties with disabilities in ways that take their disability into account and are consistent with the principles of dignity, independence, integration and equal opportunity. We will provide alternative formats and will train staff on how to interact and communicate with people with various types of disabilities.
Information required by a person with a disability will, upon request, be provided in a format or method that takes into account the person`s disability (e.g., email, hard copy, large print, verbally, in person, via telephone, via a support person).
ICTC endeavours to ensure people with disabilities have unencumbered access to use their own assistive devices in obtaining, using or benefiting from ICTC`s goods and services. Employees will be trained and familiar with various assistive devices that may be used by customers with disabilities while accessing ICTC`s goods or services. ICTC employees should not operate or otherwise interfere with a person’s personal assistive device, unless invited to do so by the user or their support person.
Use of service animals and support persons
ICTC welcomes people with disabilities who are accompanied by a service animal on the parts of its premises that are open to the public and other third parties. Employees should not pet or otherwise distract a person’s service animal.
Any person with a disability who is accompanied by a support person will be allowed to enter ICTC`s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on ICTC`s premises. Where confidentiality is of importance, the support person may be required to sign a confidentiality agreement.
Forums and Events
ICTC endeavours to hold all customer forums and events in accessible venues. When registering for events, customers requiring any special assistance or accommodation in relation to a disability should indicate to ICTC. ICTC will endeavour to meet accommodation needs. Any support person accompanying a person with a disability to an ICTC sponsored event will not be charged for entrance or registration, but should advise of their attendance in advance wherever possible.
Notice of temporary disruption
ICTC will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
The notice will be placed at all public entrances and reception areas on our premises.
TRAINING FOR STAFF
All employees that deal with the public or third parties are expected to demonstrate a working knowledge and understanding of a range of communication methods helpful to persons with disabilities and if required, offer to communicate with customers by an alternate method which may include in person, by telephone or email. Therefore, ICTC will provide training on accessible customer service, communicating with people with disabilities and related ICTC policies to all staff and others who deal with the public or other third parties on ICTC’s behalf, or influence the development of ICTC`s customer service policies, practices and procedures. Records will be kept of the training and new hires required to complete the training will do so as part of their orientation. Training will be updated when changes are made to ICTC`s customer service policies, practices and procedures.
Feedback on how well ICTC is meeting customer expectations is appreciated and can be provided via:
• ICTCs feedback form (download the PDF here)
• Phone to: (613) 237 8551
• Fax to: (613) 230 3490
• Email to: email@example.com
• Writing to: Director of Finance and Administration, Information and Communications Technology Council
116 Lisgar Street, Suite 300, Ottawa, Ontario K2P 0C2
• In person at: same as above with a prescheduled appointment
Feedback will be directed to the Director of Finance and Administration. If a response is requested, customers can expect to hear back within 5 business days. Complaints will be addressed in accordance with ICTC`s customer procedures.
This policy will be posted on ICTCs website and made available to all parties upon request.
www.AccessON.ca – a comprehensive accessibility resource website that includes information and resources supporting the AODA and its accessibility standards
Alternate formats: Other ways of publishing information beyond traditional printing. For example:
• audio format such as cassettes or digital audio format
• Braille used by some people who are blind or deaf-blind
• videos that may be helpful to people with certain learning disabilities
• easy-to-read, simplified summaries of materials for people with developmental or intellectual disabilities
• large print and electronic formats.
Assistive Devices: A tool, technology or other mechanism that helps a person with a disability do everyday tasks and activities such as moving, communicating or lifting and maintain their independence at home, at work and in the community (e.g. communication aids, cognition aids, personal mobility aids, medical aids)
Disabilities: As per the Ontario Human Rights Code, disability means:
a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
b) a condition of mental impairment or a developmental disability;
c) a learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
d) a mental disorder; or;
e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act,1997. (“handicap”)
Persons with Disabilities: Individuals who are afflicted with a disability as defined under the Ontario Human Rights Code.
Service Animals: Any animal trained to do work or perform tasks for the benefit of a person with a disability.
Support Persons: Any person whether a paid professional, volunteer, family member, or friend who accompanies a person with a disability in order to help with communications, personal care, medical needs, or access to goods or services.